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Service Hero announces annual customer satisfaction winners based on the results of the Service Hero Index. We are the only entity in the region that awards winners based solely on consumers' ratings.
The top scoring brands on overall customer satisfaction in each service category that met the minimum assessment requirements were:
It all started back in the year 2010, with Kuwaiti Food Entrepreneurs, Jassem Alduaij & Bader Aloqaili. Both Founders of the company were working together as employees in Kuwait’s Financial sector with a very busy day to day schedule. The two spent a whole year contemplating the idea of developing the concept, they had gone through 28 recipes of the PICK YO original mix conclusively coming up with the perfect pick and never been changed since.
The young entrepreneurs then went on to open their very first branch in Kaifan, Kuwait. The business was an instant success and people were hooked on the concept that you could have healthy food in conjunction with the relativity of it being quick. The business was the first in the region of a healthy grab and go franchise whilst remaining true to its Kuwaiti roots. PICK had formulated healthy food on the go, consequently changing peoples lives for the better.
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Established in 2004, Boubyan Bank is an Islamic bank working in accordance with the Islamic Shari’a and applying the correct Islamic teachings in all its transactions with investors’ and clients’ finances, be they individuals or companies. Boubyan Bank is working hard to spread an integrated Islamic banking culture among its clients and staff by being the Islamic role model that we all seek.
Since the first year of its new strategy in 2010, Boubyan Bank has witnessed a radical change. Today it follows a studied and fixed route towards its goals. In addition to expanding its network of branches that is expected to reach 30 branches by 2014, Boubyan Bank is working hard to enhance its circle of activities and achievements to reach an even higher status in the Islamic banking field in Kuwait.
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The history of Mais Alghanim Restaurant dates back to the previous century when our founding father Edmond Barakat (Abu Emile), opened a canteen for the employees of Yusuf Ahmed Alghanim & Sons Co., called “Mess Alghanim”. Over time, strong ties and personal relations grew between Abu Emile, Kuwaiti, and Expatriate Families extending over three phases and three generations. The first phase commenced in 1953 during which complete meals and take-away services were offered transforming the canteen into a restaurant for one and all.
In 1974, Emile Barakat (Abu Edmond) presided over the business from his late father marking the beginning of the second phase. Under his leadership, the restaurant moved to the old Kuwait television station in 1987 where it was registered at the Ministry of Commerce and Industry in the name of Yusuf Ahmed Alghanim & Sons Co. It was at this time that the name was changed from "Mess Alghanim" to "Mais Alghanim".
Abu Edmond's vision also brought Mais Alghanim forward into the third phase to its present location in 2003, a building of true traditional Kuwaiti design, preserving the heritage and genuine tradition. Hence, after more than 50 years of successful service, the late Abu Edmond’s brothers and eldest son continue to welcome you with the same spirit through Generations of Genuine Hospitality, and Good Food.
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Since its incorporation in 1952 as Kuwait’s first indigenous bank and the first shareholding company in the entire Gulf region, NBK has been known as ‘The Bank You Know and Trust’.
Thanks to the recognized excellence of its very stable management along with its unequivocal strategy, consistent profitability, high asset quality and strong capitalization, NBK, throughout the years, succeeded in building an advanced banking institution that offers a full spectrum of innovative and unrivalled financial and investment services and solutions to individual, corporate and institutional clients.
NBK enjoys a dominant market share with a large and ever- expanding local and regional clientele. NBK also boasts Kuwait’s largest overseas branch network spanning many of the world financial and business centers.
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The Coffee Bean & Tea Leaf was founded in 1963 by Herbert Hyman in Los Angeles, California. It began as a small coffee shop serving high-quality coffee and tea to the local community. Hyman's vision was to create a place where customers could enjoy premium beverages in a welcoming atmosphere.
Over the years, The Coffee Bean & Tea Leaf expanded its operations, opening new locations across the United States and later internationally. It became known for its signature drinks, and for offering a wide variety of coffee and tea options to suit different tastes. Today, The Coffee Bean & Tea Leaf has grown into a global brand with locations in numerous countries, continuing to uphold its commitment to providing exceptional coffee and tea experiences to customers worldwide.
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Jollibee, one of the largest fast-food chains in the Philippines and increasingly recognized globally, was founded by Tony Tan Caktiong in 1978. Starting as a modest ice cream parlor in Quezon City, Philippines, it soon evolved into a full-fledged fast-food restaurant serving Filipino-style dishes. Tan Caktiong and his family transformed their small ice cream business into a hamburger joint named "Jollibee." They introduced a menu that combined Western fast-food favorites like burgers and fries with Filipino flavors and dishes.
Jollibee quickly gained popularity for its tasty and affordable offerings, as well as its family-friendly atmosphere. Today, Jollibee operates thousands of branches worldwide and has become a symbol of Filipino pride, known for its delicious food, cheerful mascot, and strong connection to Filipino culture and values.
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Emirates, wholly owned by the government of Dubai, is an airline based at Dubai International Airport in Dubai, UAE. It is the largest airline in the Middle East, operating over 2,500 flights per week, to 122 cities in 74 countries across six continents. The airline ranks amongst the top 10 carriers worldwide in terms of revenue and passenger kilometres, and has become the largest airline in the Middle East in terms of revenue, fleet size, and passengers. In 2011 the airline was the fourth-largest airline in the world.
Emirates has built up a strong brand name as a leader in the aviation industry, particularly in terms of service excellence, its very rapid growth, coupled with consistent profitability. In 2011, It was awarded the title of “Airline of the Year” for 2011. The award has been given based on recognition of its commitment to safety and operational excellence, along with customer service trendsetters, financial condition including a 22-year consecutive annual profit.
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Qatar Airways is the national airline of the State of Qatar and one of the aviation industry’s big success stories. Beginning in 1994, the airline was re-launched in 1997 under the mandate of His Highness the Emir, Sheikh Hamad bin Khalifa Al Thani, who outlined a vision to turn Qatar Airways into a leading international airline with the highest standards of service and excellence.
Qatar Airways has since become one of the fastest, and largest, growing carries in the history of aviation with unprecedented expansion averaging double digit growth year on year. Under the dynamic leadership of Group Chief Executive, His Excellency Mr. Akbar Al Baker, Qatar Airways turned into an award-winning carrier and one of the best in the world.
Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as their guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.
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Arabica is a specialty coffee company that was founded in Kyoto, Japan, in 2002 by Kenneth Shoji. The company was established with a vision to bring high-quality Arabica coffee beans sourced from around the world to coffee enthusiasts in Japan. Arabica places a strong emphasis on craftsmanship, quality, and sustainability in its coffee production process. Inspired by his travels and passion for coffee, he aimed to create a unique coffee experience that celebrated the artistry and culture of coffee-making.
Since its founding, Arabica has expanded its presence globally, with coffee shops in various cities around the world, including locations in Asia, Europe, and the Middle East. The company continues to uphold its commitment to delivering exceptional coffee experiences while promoting sustainability and ethical sourcing practices within the coffee industry.
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Lexus is a luxury vehicle division of the Japanese automaker Toyota Motor Corporation. It was founded in 1989 with the launch of its first flagship sedan, the Lexus LS. The creation of Lexus stemmed from Toyota's desire to compete in the luxury car market, particularly in North America, where European luxury brands dominated. Lexus quickly gained recognition for its commitment to craftsmanship, reliability, and customer service. The brand expanded its lineup to include a range of luxury sedans, SUVs, coupes, and hybrid vehicles, catering to diverse consumer preferences.
Over the years, Lexus has established itself as a leading luxury car brand globally, renowned for its pursuit of perfection, cutting-edge design, and driving dynamics. The company continues to innovate and push boundaries in luxury vehicle manufacturing, setting new standards for excellence in the automotive industry.
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