Advisory Council

Advisory Council

Service Hero has appointed an Independent Advisory Council comprised of academic institutions as well as leading business professionals. As a neutral panel of experts, the Council's function is to supervise the assessment and ensure fair and empirical results that adhere to all procedures and norms. IAC members are neutral professionals with no commercial interests in the findings.

Abdulmajeed Alshatti
Abdulmajeed Alshatti

Ex-Chairman of the Board and Managing Director, Commercial Bank of Kuwait

Nauman S. Sehgal
Nauman S. Sehgal

Former Chief Operation Officer, Noor Financial Investment Co.

Dr. Forrest V. Morgeson
Dr. Forrest V. Morgeson

Former Director of Research at the American Customer Satisfaction Index (ACSI)

Dr. Alessandro Magnoli Bocchi
Dr. Alessandro Magnoli Bocchi

Founder, Foresight Advisors

Amal Abdulla Al-Binali (AUK)
Amal Abdulla Al-Binali (AUK)

Vice President for Admissions & Public Affairs at the American University of Kuwait (AUK)

Dr. Fahad Al Sumait (AUK)
Dr. Fahad Al Sumait (AUK)

Associate Professor of Communication and Media at the American University of Kuwait

Dr. Majed Alsarheed (ACK)
Dr. Majed Alsarheed (ACK)

Head of the Innovation and Entrepreneurship Center at the Australian College of Kuwait

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Call center consumer interaction scored lowest in satisfaction.
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