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(22)
9
التقييمات
27.5.2024
My supplementary card has not been delivered till date since october 2023, the courier company which was assigned never attempeted to contact by any means once phone not reahcable, no email reagarding courier on it's way, no asking what time should come to the location to deliver , no followup on email or whatsapp, they just didnt make efforts to reach the customer and returned the card to the bank, and bank does not recourier the card!! They asked to come and collect the card form the sheikh zayed road branch , went 5 times 4 times the branch was found closed, 5th time went to collect as confirmed by the execisutive who helped to reissue the card and sent to the branch to collect the reception staff refused to handover the card to the primary holder said both primary and supplementary card holder should come to collect the supplementary card, event hough I had given the autorization letter to pickup, Informed the executive they refused to give the card, he called the branch to understand the issue and thenthe branch manager called come back and collect , by that time had already left towards abudhabi, its been 9 months I still have not received my supplementary card, the simple service to recourier the card is not been followed and making customers go so far to collect the card form very difficult locations. I already spent so much on taxi and metro and petrol to go and come back 5 times now. This is not a good customer service. A simple couirer to the cusotmer to reaoslve the whole issue, but they say they have some policy they courier only once and not other times!! well the courier company doesn't even call and confirm what time to come and delivery and which location, how do you expect the csutomer to be at the place to even collect from courier when they don't even know the courier is coming on this date and time and place!!!! The service needs a lot of improvement, till date I have not recived my supplementary card. I am fed up goinf upo and down so far it takes like 4 hours of my day to just go and come back form this branch to collect one card and have doen that 5 times already, now asked to come 6th time, instead just courier it back to the cusotmer.
وسام المُراجع
27.5.2024
My supplementary card has not been delivered till date since October, the courier company who was assigned never attempted to contact by any means once phone not reachable, no email regarding courier on its way, no asking what time should i come to the location to deliver , no follow-up on email or WhatsApp, they just didn't make efforts to reach the customer and returned the card to the bank, and bank does not recourie it , asked to come and collect the card form the sheikh zayed road branch , went 5 times 4 times the branch was found closed, 5th time went the as the card was reissued and sent to the branch to collect the reception staff refused to handover the card to the primary holder said both primary and supplementary card holder should come to collect the supplementary card, even though I had given the authorization letter to pickup, then the branch manager called come back and collect , by that time had already left towards abudhabi, its been 9 months i still have not received my supplementary card, the simple service to recourier the card is not been followed and making customers go so far to collect the card form very difficult locations. I already spent so much taxi and metro and petrol to to and come back 5 times now. This is not a good customer service. A simple couirer to the customer to resolve the whole issue, but they have some policy they courier only once and not other times!! well the courier company doesn't even call and confirm what time to come and delivery and which location, how do you expect the customer to be at the place to even collect from courier!!!! The service needs a lot of improvement. till date I have not received my supplementary card.
وسام المُراجع
2.8.2021
اعادة تأهيل الموظفين
وسام المُراجع
29.1.2021
اهمال وعدم خبرة اغلبية الموظفين
وسام المُراجع
29.12.2020
few branches in uae...
وسام المُراجع
16.11.2020
When I moved to this bank I was expecting it to provide me with financial solutions, but it provided me with more troubles, luckily I could manage my finances but I went through horrible time with this bank, not giving me any type of solution and their ultimate answer to any of my requests is “no” I definitely not recommending this bank to anyone
وسام المُراجع
6.3.2020
i like the value for money.
وسام المُراجع
25.11.2018
they are terrible in terms of customer service and they never reply or return back to the customers
وسام المُراجع
7.11.2018
customer service is very poor , and they should upgrade their system
وسام المُراجع
تعتمد التقييمات بالنجوم على جميع المستويات التي تم تحصيلها لهذه العلامة التجارية والتي تمت مصادقتها بواسطة سيرفس هيرو. تخضع البيانات لإجراءات المصادقة الدورية وقد تختلف قليلاً مع الوقت. تعلم المزيد لمعرفة المزيد
